Refund Policy

KyLeads Refund Policy

These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on KyLeads so you as the buyer have a consistent experience and know what to expect from us. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • You don’t want it after you’ve used it for a while.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought a subscription by mistake.
  • You forgot you would be charged.
  • You do not have sufficient expertise to use the item.

Resolving disputes

If you can’t come to an agreement about a refund, you can raise a dispute and have KyLeads investigate the matter. We will make a decision based on all available information and you agree that our decision is final.

Blanket Policy

Taking into consideration the above information, KyLeads does not offer a refund. Instead, it offers a 14-day trial in which you can use all the features of the software. During the 14-day trial, you’re able to cancel your account at any time and you will not be charged. 

If you wish to collect a refund after the 14-day trial is completed and you have been successfully billed for your monthly or annual subscription then your case will have to be reviewed by our team.

We’re humans just like you. If your situation is exceptional then we’ll do our best to work something out.